Return & Exchanges

At Cyrus Artisan Rugs, we take pride in the exceptional quality and craftsmanship of our rugs, as well as our commitment to customer satisfaction.

Returning Merchandise

Please note that proof of purchase is required for a refund. Custom rugs and Clearance/Final Sale rugs are non-returnable.

For items purchased from our online store, or rugs shipped to you, you have 7 days once you receive the rug to return the unused merchandise for a full refund, less the shipping costs.  

For rugs purchased and picked up from our showroom, you have two days from date of purchase or receipt of rug to return for a full refund. Upon return, your item will be inspected, and exchanges or credits will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply.

When returning a shipped item, please re-package in the plastic that your rug was shipped in, and contact the Cyrus Artisan Rugs showroom for Return Authorization and to schedule a UPS pick-up.

Dear shoppers,

Our online store is very much open for business! Our staff is working from home, which means our phone line is not being accessed, so please email us at with any questions, and we will be happy to help. Our physical showroom is currently only open by appointment, due to Covid-19 safety measures. If you would like to come to the showroom to visit, and see our rugs in person, please email us and we will call you back to schedule your visit.

Thank you for your continued support, and we wish you good health!