Return & Exchanges

At Cyrus Artisan Rugs, we take pride in the exceptional quality and craftsmanship of our rugs, as well as our commitment to customer satisfaction.


All deliveries are handled by FedEx or UPS. We are unable to ship to box addresses.

Standard packages are delivered on business days between 10am and 7pm
Average delivery time 5 – 7 days*

*Delivery time applies to orders that are placed on weekdays before 3pm and varies depending on size of shipment and place of delivery. We will email you the tracking information once it is en route.

For orders that are placed on weekends or after 3pm the delivery time is counted from the following working day.
The order is completed once we have received full payment.


Once we confirm the availability of your rug with the manufacturer, we will inform you of the lead-time for the rug. Tracking information will be shared as soon as the rug has shipped.

UPS Terms and Conditions of Carriage


Cyrus Artisan Rugs acknowledges the possibility that, following a few days of having a rug in your home, you might wish to return it in search of a more suitable option. If you would like to make a return, call or contact us to begin the process. Items eligible for return must be unused and returned in original condition. Rugs obtained and personally collected from our showroom are non-refundable. Custom rugs and those marked as Clearance/Final Sale are also non-returnable, non-cancelable, and non-exchangeable.

For our online purchases the conditions are as follow:

1-6 days from delivery: Full refund, no restocking fees (client is responsible for return shipping charges)

7-14 days from delivery: Store credit refund, 10% restocking fee (client is responsible for return shipping charges)

15-21 days from delivery: Store credit refund, 20% restocking fee (client is responsible for return shipping charges)

21 days or more: Non-returnable


For hand-knotted rugs, we offer a credit towards the purchase of another rug within one year of the original purchase. The trade value is subject to management discretion, considering the fair market value and the rug's condition at the time of the exchange. A hand wash cleaning charge will be subtracted from the credited amount. This credit can be applied towards any regularly priced, in-stock hand-knotted rug of equal or higher value (excluding discounted items and custom orders).

It's important to note that this policy has some exclusions and is restricted to a single trade-in transaction. Specifically, it does not apply to certain types of rugs, including Modern Tibetan, Nepalese, and Indo-Tibetan rugs, carpeting, machine-made area rugs, as well as flatweaves such as Kilims and Dhurries. Additionally, all custom and special ordered rugs (those not originally part of the Cyrus Artisan Rugs inventory) are not covered by the aforementioned policy.


The return shipping fees are the responsibility of the customer. If you would like us to handle shipping and send you a shipping label, a shipping fee will apply. Otherwise, you may ship the rug via FedEx or UPS to our Bloomington Store. When returning a shipped item, please re-package in the plastic that your rug was shipped in, and contact the Cyrus Artisan Rugs showroom for Return Authorization.

Exchanges, credits, and refunds will be issued for the purchase price only; shipping charges are non-refundable. Any taxes charged will be refunded in accordance with state and local laws.