Customer Service

At Cyrus Artisan Rugs, we are dedicated to making your overall experience as personal and unique as each rug in our store. This is your resource for all customer service affairs, including contact with store staff, setting up your Cyrus Rugs account, order tracking, forgotten passwords, website policies, informational resources, and more.

Contact Us

Getting in touch with us is easy. We try to answer all requests within 24 hours. Contact us today!

Order Status

Getting in touch with us is easy. We try to answer all requests within 24 hours. Contact us today!

Registered Customers

Sign in to your registered customer account to review and manage your personal information, including your address, order history and status, email updates, subscriptions, express checkout, and more.

Forgotten Password

You can reset your password here. Login information is case sensitive. Before resetting, make sure you are entering your email and password exactly as you entered them.


We offer a variety of services, including rug cleaning, maintenance, repairs, restoration, custom rug design, and appraisal.

Learning Center

We publish a variety of rug-based information articles on our site and Facebook Page to help you during your rug purchasing process.

Interior Designers

Interior decorating and home renovation professionals may benefit from our Designer Incentives Program.


Dear shoppers,

Our online store is very much open for business! Our staff is working from home, which means our phone line is not being accessed, so please email us at with any questions, and we will be happy to help. Our physical showroom is currently only open by appointment, due to Covid-19 safety measures. If you would like to come to the showroom to visit, and see our rugs in person, please email us and we will call you back to schedule your visit.

Thank you for your continued support, and we wish you good health!